Contact us

We're always keen to hear from you, if you have an enquiry, complaint or observation, you can get in touch via telephone, email or post.

Telephone - this service is available 24/7: 03337 777058

Email: enquiries@allerton-waste-recovery-park.co.uk

Post:
Allerton Waste Recovery Park,
Knaresborough,
North Yorkshire,
HG5 0SD

Our customer commitment

We are committed to delivering first class customer service and aim to meet customers’ needs with efficiency, fairness and courtesy; your query will be handled in a prompt, courteous and efficient manner.

Our customer service procedure

We aim to answer any queries we receive within three working days.

If you contact us by phone, we will do our best to answer your query straight away. If this isn't possible, it will be passed to a member of our operational team for further investigation. We aim to resolve your query within three working days; if this isn't going to be possible, we will be in touch to let you know.

If you contact us by email, you will receive a notification to confirm your query been received and will be investigated. We aim to resolve your query with three working days, if this isn't possible, we will be in touch to let you know.

If you contact us by post, we will use the contact details you have provided to let you know we have received your query and are investigating. We aim to resolve your query with three working days, if this isn't possible, we will be in touch to let you know.

Visitor Centre

If you are interested in finding out more about our visitor centre, please email us at: AWRP.Visitor@amey.co.uk

For all press enquiries, please email: press.office@amey.co.uk

Site opening hours:

Our opening hours for waste deliveries are:

Monday - Friday: 08:00 to 18:00

Weekends and bank holidays: 08:00 to 17:00

Website accessibility:

We're committed to making our website equally accessible to all users. To help in this, we aim to make our website compliant with W3Cs web content accessibility guidelines to AA level.

For further information on how we are doing this, please click here.